Payment and Refund Policy
Last updated: 23 September 2026
Scope of the Policy and Services Covered
This Payment and Refund Policy applies to all transactions for courses and training programmes offered by editormapry that focus on live production decks and control rooms. These include instruction in multi-camera switching, live broadcasting techniques, real-time video operation, and professional management of television and streaming productions. The policy covers both individual course purchases and any bundled training packages delivered in the United Kingdom. It governs payments made through the website and any subsequent requests for refunds or cancellations related to these educational services.
Prices, Currencies, Taxes and Additional Charges
All listed prices are shown in British Pounds Sterling. Course fees include applicable Value Added Tax at the current UK rate. No hidden charges apply for standard enrolment, but optional add-ons such as extended access to recorded sessions or certification materials may incur separate fees disclosed at the point of purchase. Prices may vary for corporate group bookings or promotional periods, and any such variations will be clearly indicated before payment is processed.
Accepted Payment Methods, Authorisation and Security
We accept major credit and debit cards, bank transfers, and approved digital wallets through secure third-party processors. Payment is authorised at the time of booking, and funds are held until the contract is confirmed. All transactions are encrypted using industry-standard protocols to protect card details and personal information in line with UK data protection requirements.
Order Confirmation and Contract Formation
Upon successful payment, an order confirmation email is sent immediately. The contract between you and editormapry is formed once this confirmation is issued and the course access details are provided. Until that point, either party may cancel without penalty. The confirmation contains full details of the purchased course, start date, and access instructions.
Cancellation Rights and Applicable Periods
Under the Consumer Contracts Regulations, you have a 14-day cooling-off period from the date of contract formation during which you may cancel for any reason and receive a full refund, provided you have not started the course. If the course has begun within this period with your consent, the right to cancel may be affected. Courses delivered as digital content are subject to additional rules explained below.
Refund Eligibility, Exclusions and Non-Refundable Items
Refunds are available for cancellations within the cooling-off period or where the service is not delivered as described. No refund is provided once a course has been substantially accessed or completed, or for non-attendance without prior notice. Promotional discounts, gift vouchers, and third-party certification fees are non-refundable. Specialised equipment or materials supplied as part of a course are excluded from refund once opened or used.
Step-by-Step Procedure to Request a Refund
To request a refund, contact [email protected] or use the form on the Contacts page, providing your order number, full name, and a clear statement of the reason for cancellation. Include any supporting evidence such as screenshots of access issues. Requests must be submitted in writing within the relevant time limits. You will receive an acknowledgement within two working days.
Inspection, Approval, Rejection and Notification
Each refund request is reviewed by our team within ten working days. We assess eligibility against this policy and UK consumer law. You will be notified by email of the decision, including any partial refund amount or reasons for rejection. If additional information is needed, we will request it promptly to avoid delays.
Refund Method, Processing Time and Receipt of Funds
Approved refunds are issued to the original payment method. Processing typically takes five to ten working days after approval, although bank transfer refunds may require up to fourteen days to appear in your account depending on your provider. You will receive confirmation once the refund has been actioned.
Special Rules for Digital Content and Services
Because our courses consist of digital content and live instruction, you must expressly consent to immediate performance before the 14-day period ends. Once access is granted and you begin the course, the right to cancel is lost. Subscriptions or recurring access packages may be cancelled at any time, but refunds are limited to unused periods only.
Failed Payments, Duplicate Charges and Chargebacks
If a payment fails, you will be notified and given the opportunity to retry. Duplicate charges are investigated immediately upon notification to [email protected]. Chargebacks are treated as disputes and may result in suspension of access pending resolution. Suspected fraudulent activity leads to immediate account review and possible reporting to relevant authorities while preserving your consumer rights.
Mandatory Consumer Rights in the United Kingdom
This policy does not affect your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or UK GDPR and the Data Protection Act 2018. You retain the right to claim for services not of satisfactory quality or not as described, regardless of any voluntary refund limits stated here.
Contact Route, Policy Changes and Last-Updated Date
For questions about this policy or to make a request, please use the contact form on our Contacts page or email [email protected]. We may update this policy to reflect changes in law or our services. The current version is always available on the website, and material changes will be communicated to existing customers. This document was last updated on 23 September 2026.